Service Level Agreement for Rikor Insurance Customers

• New insurance quotes: 91% of all quotes are completed within 14 Days
• Certificate of insurance requests: 1 Day Average turnaround time
• Change request: 1 Day Average turnaround time

Additional information:

Insurance quotes can vary and sometimes take 14 business days depending on the circumstances. However, some insurance only takes a couple of days to complete.  It's also important to ensure we have all of the information necessary to offer a complete quote. 

Certificate of insurance requests on average are completed within 2 hours of the formal request with all accompanying information. 

Change requests are processed within 1 day, however, if you require the form from an insurance company, this can take up to 30 days to get back.